Think sustainable. Think smart meters.
Is it worth getting a smart meter?
Smart meters give you the chance to see how much you’re spending on your energy at that exact moment. No more will you need to wonder how much it costs when your home looks like Blackpool Illuminations. Find out what real E.ON Next customers have to say about their smart meters.
Your In-Home Display will tell you how much you're using in pounds and pence. Makes turning off those lights feel even better.
Plus your new electricity and gas smart meters will send us your meter readings and energy data, so you don't need to.Book a smart meter appointment
How does smart equal sustainable?
With smart meters comes a smarter energy grid, helping us to be more precise about the energy that everyone needs and reducing CO2 emissions by 25% in the next decade. Wonder what would happen if everyone in the UK upgraded to a smart meter? It would have the same environmental impact as planting 75 million trees a year. That's something to think about.
How to save energy with your smart meter.
Looking for ways to save energy and reduce your energy bills? Smart meters allow you to keep track of your energy usage and how much you are spending. Check out our saving energy with a smart meter blog.
You do the booking, we'll do the rest.
Once you’ve booked your smart meter appointment, then relaaaax, knowing you’re in safe hands. We’ve installed over 5 million smart meters across the UK, from studio apartments to houses, so we know what we’re doing.
Not sure whether to get a smart meter?
Don't worry, we've put together a handy blog to talk you through the yays and nays of getting a smart meter. Have a read through and hopefully by the end you'll see how a SMETS2 smart meter can benefit you.
Why get a smart meter?
At E.ON Next, we believe installing smart meters for all our customers is a priority and achieving this quickly and effectively will benefit all. This is why we support the government's objective to get a smart meter in every home and business by the end of 2025. This will help customers budget and control when and how they use their energy. It will also be a way of helping the UK achieve its net zero target. To date we have installed over 5 million smart meters, which is a great achievement and shows our ongoing commitment.
In 2020, the government set a formula for each energy supplier's 2022 smart meter installation target. That means, based on the number of E.ON Next and npower Business Solutions customers who didn’t have a smart meter at the start of 2022, we were set a challenge to install 340,455 gas and 497,690 electricity smart meters by the end of this year. A further breakdown of these targets is provided in the table below. The numbers in brackets show how we did against each of these targets. In addition to the smart meters we installed for E.ON customers, we also successfully installed 95k meters for other suppliers to support their customers moving to smart meters meaning our installers installed around 750,000 smart meters in 2022.
In 2022, market conditions had a big influence on how close we were able to get to the number of smart meter installations we’d targeted. The needs and priorities of customers have changed plus we know these are unprecedented times. Many suppliers have struggled to survive and exited the market. In 2022, we also saw the energy and cost of living crisis intensify and we are still experiencing the post-pandemic impact from Covid-19 and the effect this has had will not have been factored into the government's consideration when calculated two years ago.
|Utility - Gas or Electric
|Calculated Planned Annual Target
The table below shows the 2023 smart installation targets for E.ON Next and npower Business Solutions. Just as with 2022, the Calculated Planned Annual Target for gas and electricity is determined by the formula set by the government two years ago (as noted above). The breakdown shows how we have apportioned that target to the different customer groups.
We expect many of the challenges we experienced in 2022, to continue this year. Due to the current market conditions we believe a review is required and are aiming to agree a solution and framework that, in the current climate, is realistic, achievable and works for our customers and the overall success of the smart meter rollout. We're talking to the Government and the regulator about the smart rollout strategy and framework through to the end of 2025.
|Utility - Gas or Electric
|Calculated Planned Annual Target
We believe everyone should have a smart meter, so we'll be getting in touch with those who don’t yet have one to offer them a smart meter and support them through this smart journey. Why not get yours today?
Keeping our customers safe.
We make sure that our meter fittings are COVID-safe, and our technicians will:
Call before the appointment to check it’s still safe for them to attend.
Be equipped with PPE following latest government guidelines.
Carry anti-bacterial wipes to sanitize any surface they touch before and after.
Knock on your door on arrival, then step back to maintain a 2 meter distance with anybody on site.
Conduct safety checks once the meter is fitted. They might need to access various rooms, don’t worry - they’ll still ensure they respect the 2 meter rule as they do.
Provide a live demo of your in-home display from a safe distance.
Call you from the van as they leave to answer any questions you may have.
To maximise social distancing, it's best that you stay in a different room during fitting.
Make the most of your smart In-Home Display (IHD).
From setting budgets to help you stay in control, to seeing how much energy you're using at any point, your IHD is a useful tool. We've put together some guides on how you can use your IHD as well as answers to any questions you have.
What is a SMETS2 smart meter?
As part of the smart meter rollout, you might have heard the phrase "SMETS2". This is the latest type of smart meter, following on from the first generation meters the SMETS1.
What does this mean for you? Well the SMETS2 meters work better if you need to switch energy supplier, as it'll send your half hourly energy use and your meter readings to your new supplier. A SMETS1 meter won't be able to do this.
Your smart meter FAQs.
How do smart meters work?
Your smart meter will use GPRS technology (think mobile phones) to send your energy use to your In-Home Display as well as to let us know how much you’ve been using. It means that we can get your meter readings without you having to go under the stairs to find them.
What standards do we work to?
We’re installing your smart meters in accordance with the Smart Metering Installation Code of Practice, which is the industry standard for smart meters. If you would like more information, visit recportal.co.uk/smicop.
Has your smart meter stopped?
Not able to see your latest electricity or gas usage online?
Whether you can’t see your energy usage on the website or the app, this is normally due to our systems still updating with the info from your meter. We normally recommend trying again in an hour or so.
How to request your half-hourly and hourly data.
To help you monitor your energy use, you can now request your half-hourly and hourly data from your smart or AMR meter.
You (or a nominated third party) can ask us for up to 12 months reading history from your smart/AMR meter and we’ll email it to you.
†† From 25/09/23 E.ON Next customers who are GB residents aged 18+ and who have a smart meter installed by 31/12/23, are eligible to receive £50 per smart meter installation, to be credited directly to their E.ON Next account. The credit will be applied within 3 weeks of successful smart meter installation.
Information throughout this page has been sourced from the 2019 Smart Meter Communications Research conducted by the Department for Business, Energy & Industrial Strategy, June 2019.